Introduction
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These terms and conditions (together with the documents referred to in it)
(Terms) tell you the Terms under which Wren Kitchens Limited (we),
supply information on our website (www.wrentrade.com
and all associated pages (the Site)) and how you may use the Site.
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These terms and conditions refer to the following additional terms, which also apply to your
use of our site:
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Our Security and Privacy Policy,
which sets out the terms on which we process any personal data we collect from you, or that
you provide to us. By using the Site, you consent to such processing and you warrant that
all data provided by you is accurate;
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Our acceptable use policy, which sets out the permitted uses and prohibited uses of the Site.
When using the Site, you must comply with this Acceptable Use Policy;
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Our Cookie Policy, which sets out information
about the cookies on the Site; and
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You should read these Terms carefully before using the Site.
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By accessing or using this Site or otherwise indicating your consent, you agree to be bound by
these Terms.
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If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
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If you have any questions about the Site, please contact
[email protected].
Information about us
The Site is operated by Wren Kitchens Limited. We are registered in England and Wales under company number
06799478 and with our registered office at The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL.
Our main trading address is The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL. Our VAT number is 977 7696 30.
Using the Site
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The Site is for your personal and non-commercial use only.
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You agree that you are solely responsible for:
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all costs and expenses you may incur in relation to your use of the Site; and
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keeping any passwords and account details confidential.
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The Site is intended for use only by those who can access it from within the UK. We may accept
orders for delivery to locations outside of the UK although this may depend on certain customs,
legal and other practical restrictions. If you choose to access the Site from locations outside
the UK or place orders for delivery to locations outside the UK, you are responsible for
compliance with local laws where they are applicable.
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We seek to make the Site as accessible as possible. Please see our accessibility statement here.
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We may prevent or suspend your access to the Site if you do not comply with any part of these terms
and conditions, any terms or policies to which they refer or any applicable law.
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We take all reasonable steps to ensure the Site is available 24 hours every day, 365 days per year.
However if the Site is unavailable at any time, for any reason, we shall not be held liable in any way.
Intellectual Property and Copyright
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You are only permitted to use the Site for your own purposes and you can download and print
material from this Site provided you do not modify any content without consent. You agree not to
adjust to try to circumvent or delete any notices contained on the Site (including any intellectual
property notices) and in particular in any digital rights or other security technology embedded
or contained within the Site.
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The copyright and other intellectual property rights in all material on this Site are owned by us
or our licensors and must not be reproduced without our prior consent.
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No part of the Site may be reproduced without our prior written consent.
Data Protection
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Except as expressly set out in these Terms, all use of your personal information will be made in
accordance with our privacy policy.
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By registering any of your personal details with us, you are agreeing to allow us to contact you
regarding any of our own products or services. Very occasionally, we may share your details with
carefully selected third parties. However, if your communication preferences show that you have
chosen not to receive information from third parties, then of course your details will not be shared.
Accuracy of information and availability of the Site
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While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot
promise that it will be at all times. Furthermore, we cannot promise that the Site will be fit
or suitable for any purpose. Any reliance that you may place on the information on this Site
is at your own risk.
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We have taken care to describe and show products as accurately as possible on our site. Despite
this, slight variations in products may occur for example colours and textures may appear
differently on photographs on our site than they look in reality and colours may also vary
between different batches of production. If you are in doubt please visit one of our showrooms
which can be found using the link on the Site or contact us.
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We may update our Site from time to time, and may change the content at any time. However, please
note that any of the content on our Site may be out of date at any given time, and we are under no
obligation to update it.
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We do not guarantee that our Site, or any content on it, will be free from errors or omissions.
Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such
hyperlinks or references are provided for your convenience only. We have no control over third party
websites and accept no legal responsibility for any content, material or information contained in them.
The display of any hyperlink and reference to any third party website does not mean that we endorse that
third party's website, products or services. Your use of a third party site may be governed by the
terms and conditions of that third party site.
Limitation on our liability
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Except for:
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death or personal injury caused by our negligent acts or omissions (or those of any of our
employees or agents);
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fraud or fraudulent misrepresentation; or
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breach of any of the provisions implied into these terms and conditions under the Sale of
Goods Act 1979 (or any other law),
we will only be liable for any loss or damage that is a reasonably foreseeable consequence of a
breach of these Terms. Losses are foreseeable where they could be contemplated by you and us at
the time these Terms are entered into. We are not responsible for indirect losses that happen
as a side effect of the main loss or damage and which are not foreseeable by you and us (such
as loss of profits or loss of opportunity).
Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance
beyond our reasonable control including, without limitation, any act, event, non-occurrence, omission
or accident beyond our reasonable control and includes, in particular (without limitation), failure
of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference
by civil or military authorities, national or international calamity, armed conflict, malicious
damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom,
explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics
or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers
or subcontractors.
Viruses
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We do not guarantee that our Site will be secure or free from bugs or viruses.
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You are responsible for configuring your information technology, computer programmes and platform
in order to access our Site. You should use your own virus protection software.
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You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other
material which is malicious or technologically harmful. You must not attempt to gain unauthorised
access to our Site, the server on which our site is stored or any server, computer or database
connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed
denial-of service attack. By breaching this provision, you would commit a criminal offence under
the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement
authorities and we will co-operate with those authorities by disclosing your identity to them.
In the event of such a breach, your right to use our Site will cease immediately.
Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
Variation
These Terms are dated 29th Apr 2017. No changes to these Terms are valid or have any effect
unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our new
terms will be displayed on the Site and by continuing to use and access the Site following such changes,
you agree to be bound by any variation made by us. It is your responsibility to check these Terms from
time to time to verify such variations.
Severability
If any of these Terms or any provisions of a contract are determined by any competent authority to be
invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent
be severed from the remaining terms, conditions and provisions which will continue to be valid to the
fullest extent permitted by law.
Law and jurisdiction
Any dispute or claim arising out of or in connection with this policy's subject matter or formation
(including non-contractual disputes or claims) will be governed by English law. Any dispute or claim
arising out of or in connection with such policy or their formation (including non-contractual disputes
or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Appliance Price Match
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Wren Trade price-match appliances only from the following retailers; AO.com,
Appliance Direct, Euronics, Argos, B&Q, Currys, John Lewis, Magnet and Wickes.
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The appliance(s) being matched must be exactly the same product.
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The appliance(s) being matched must be in stock and available to order.
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The appliance(s) being price-matched must be available for UK mainland delivery.
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The appliance(s) being price-matched must be available to deliver to your postcode from the
retailer.
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The price being matched includes all delivery costs and surcharges.
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The appliance(s) being price-matched must be brand new.
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The price being matched must be a genuine price and not an error.
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Offer applies when you buy 5 units or more.
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The price match is subject to availability and only applies whilst stocks last.
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The price match only applies to orders placed by consumers and the appliance(s) must be intended
for personal use only.
Interest Free Credit
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For purchases of £2,000 or more on Vogue or Easy-Fit Kitchens: 2 years
interest free credit is available with a 10% deposit; 3 years interest free credit is available
with a 30% deposit; 4 years interest free credit is available with a 50% deposit.
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For purchases of £2,000 or more on Infinity or Easy-Fit Soft Close Kitchens:
3 years interest free credit is available with a 10% deposit; 4 years interest free credit is
available with a 30% deposit; 5 years interest free credit is available with a 50% deposit.
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For purchases of £2,000 or more on Infinity Plus Kitchen ranges: 5 years
interest free credit is available with a 10% deposit; 6 years interest free credit is available
with a 30% deposit; 7 years interest free credit is available with a 50% deposit.
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For purchases of £1,500 or more on Infinity Bedroom ranges: 2 or 3 years
interest free credit is available with a 10% deposit; 4 years interest free credit is available
with a 30% deposit; 5 years interest free credit is available with a 50% deposit.
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For purchases of £2,000 or more on Infinity Plus Bedrooms: 5 years interest
free credit is available with a 10% deposit; 6 years interest free credit is available with a 30%
deposit; 7 years interest free credit is available with a 50% deposit.
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Offers apply to our fully built Kitchen collections only when you buy 5 or more units. Offer applies
to our fully built Bedroom collections only when you buy 3 or more units.
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Because your actual account activity may be different than the assumptions used, or because of
rounding, the number of payments or the final payment amount could be different than the advertised terms.
Property Value Survey
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Property value survey conducted by YouGov on behalf of Wren Kitchens. Fieldwork Dates: 13th – 20th February 2018. See the full survey here:
https://static.wrenkitchens.com/pdf/wren_kitchens_property_experts.pdf
The Prize
Each Trade Prize Bundle includes:
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Van – one of the following Volkswagen Transporter vehicles:
Van 1: Volkswagen Transporter T32 Panel Van Commerce Pro, long
wheelbase, Model Year 2026, with a 150 PS 2.0 TDI diesel engine, 8-speed automatic transmission and
4MOTION all-wheel drive, in Graphite Dust Metallic;
or
Van 2: Volkswagen Transporter T32 Panel Van Commerce Pro, long
wheelbase, Model Year 2026, with a 150 PS 2.0 TDI diesel engine, 8-speed automatic transmission and
front-wheel drive, in Graphite Dust Metallic.
- Festool Tool Bundle – worth £7,731.01 including VAT;
- Center Parcs gift card – worth £2,000; and
- Vehicle insurance contribution – up to a maximum value of £500.
There are two Trade Prize Bundles available and therefore there will be two winners.
Trade Prize Bundle 1 has a total maximum prize value of £65,384.01. Trade Prize Bundle 2 has a total
maximum prize value of £65,168.01.
The two vans are not identical in specification. Winners will receive the van allocated to their respective
Trade Prize Bundle and will not be entitled to select or exchange the vehicle for the alternative
specification.
Prize Draw Period
The Prize Draw opens at 00:01 on Thursday 17 September 2026 and closes at 23:59 on Saturday 31 October 2026
(the Prize Draw Period).
Orders placed before or after the Prize Draw Period will not qualify for entry.
Eligibility
To enter the Prize Draw, you must:
- be a UK resident aged 18 or over;
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hold an eligible active Wren Trade account at the time of making a Qualifying Purchase (inclusive of
Trade Referrals). Trade accounts opened during the Prize Draw Period are eligible, provided all other
eligibility criteria are met;
- not be a developer or contract customer;
- hold a valid UK driving licence, or equivalent licence valid for driving in the UK; and
- make one or more Qualifying Purchases during the Prize Draw Period.
Employees of Wren Kitchens Limited, its group companies, their immediate families, agents and anyone
professionally connected with the administration of the Prize Draw are not eligible to enter.
Your Wren Trade account must remain open until the winners have been selected and eligibility has been
verified.
Your Wren Trade account must also be in good standing and free from any overdue balances at the time the
winners are selected.
Qualifying Purchases and Entries
A Qualifying Purchase is an order for a kitchen, bedroom or office which:
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contains a minimum of five units (kitchen) or contains a minimum of three units (bedroom and office);
- is placed during the Prize Draw Period;
- is delivered no later than 30 April 2027; and
- is not cancelled or returned.
Each Qualifying Purchase will automatically receive one entry into the Prize Draw.
There is no maximum number of entries per eligible Wren Trade customer. Each separate Qualifying Purchase
which meets the requirements above will generate one entry.
An eligible customer who places three separate Qualifying Purchases during the Prize Draw Period, all of
which are delivered by 30 April 2027 and are not cancelled or returned, will receive three entries into the
Prize Draw, giving them three chances of being selected. However, each eligible customer may win a maximum
of one Prize.
Entries are linked to individual Qualifying Purchases and cannot be transferred between customers or Trade
accounts.
If an order is cancelled, returned, refunded in full, or otherwise ceases to meet the Qualifying Purchase
criteria, the corresponding entry will be invalid.
Where an order is amended after it has been placed, the amended order must continue to meet the Qualifying
Purchase criteria for the entry to remain valid.
Wren reserves the right to disqualify entries where it reasonably believes that an order has been
artificially split or otherwise structured primarily for the purpose of generating additional Prize Draw
entries.
Customers do not need to complete a separate entry form. Eligible entries will be entered automatically.
You can withdraw from the Prize Draw at any time by contacting
[email protected].
Selecting the Winners
Two winners will be selected at random from all valid entries.
Each valid entry will have an equal chance of being selected. The odds of winning will depend on the total
number of valid entries received.
The winners will be selected using a computer process capable of producing verifiably random results or
under the supervision of an independent person.
An entrant may win a maximum of one Trade Prize Bundle.
If the same entrant is selected more than once, their first selected entry will remain valid and a further
winner will be selected at random from the remaining valid entries for the second Trade Prize Bundle.
The Draw and Notification of Winners
The Prize Draw will take place on Friday 7 May 2027, following validation of all qualifying orders.
Wren will contact each winner as soon as reasonably practicable following the draw using the telephone
number and/or email address associated with their Wren Trade account.
Winners may be required to confirm acceptance of the prize and provide information reasonably required to
verify their identity and eligibility.
If:
- Wren is unable to make contact with a winner within 14 days of the first attempted contact;
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a winner does not provide the information reasonably required to verify their eligibility within that
period;
- a winner declines the prize;
- the winning entry is subsequently found to be invalid; or
- the winner is otherwise found to be in breach of these terms,
Wren reserves the right to withdraw the prize and select an alternative winner at random from the remaining
valid entries.
The Vans
Trade Prize Bundle 1 includes one Volkswagen Transporter T32 Panel Van Commerce Pro, long wheelbase, Model
Year 2026, with a 150 PS 2.0 TDI diesel engine, 8-speed automatic transmission and 4MOTION all-wheel drive,
finished in Graphite Dust Metallic, with a value of £55,153 including VAT.
Trade Prize Bundle 2 includes one Volkswagen Transporter T32 Panel Van Commerce Pro, long wheelbase, Model
Year 2026, with a 150 PS 2.0 TDI diesel engine, 8-speed automatic transmission and front-wheel drive,
finished in Graphite Dust Metallic, with a value of £54,937 including VAT.
The two vans are not identical in specification. Winners will receive the van allocated to their respective
Trade Prize Bundle and will not be entitled to select or exchange the vehicle for the alternative
specification.
The vehicle will be supplied with road tax.
Wren will also contribute towards the cost of motor insurance for the vehicle, up to a maximum value of
£500. The winner will be responsible for arranging their own suitable motor insurance.
The insurance contribution will be paid by cheque and made payable to the registered Wren Trade account
holder. Where the cost of the winner’s insurance is less than £500, Wren’s contribution will be limited to
the actual cost of the insurance.
The vehicle does not include:
- fuel;
- servicing;
- maintenance;
- breakdown cover;
- future road tax;
- motor insurance costs above Wren’s maximum £500 contribution;
- tolls or parking charges; or
- any other ongoing running costs or other costs whatsoever.
The winner will be responsible for arranging suitable motor insurance and ensuring that appropriate
insurance cover is in place before taking possession of or driving the vehicle.
Wren will pay the initial road tax applicable to the vehicle. The winner will be responsible for all future
road tax payable after the initial period.
The van (as with the other Trade Prize Bundle prizes) is non-transferable, non-exchangeable and no cash
alternative will be offered.
Festool Tool Bundle
Each winner will receive the following Festool Tool Bundle, with a total retail value of £7,731.01 including
VAT, based on the applicable Festool retail prices as at 11 September 2026.
Drill + impact driver set
Cordless sliding compound mitre saw
Cordless eccentric sander
The specific products listed above are subject to availability.
If any specified item is unavailable, Wren reserves the right to substitute it with an alternative Festool
product of equal or greater value and broadly equivalent functionality.
Any applicable manufacturer warranty will be subject to Festool's own warranty terms and conditions.
No cash alternative will be offered in place of the Festool Tool Bundle.
Center Parcs Gift Card
Each winner will receive a £2,000 Center Parcs gift card.
The gift card will be subject to Center Parcs' applicable gift card terms and conditions, including any
validity or expiry period.
The winner will be responsible for making their own booking and for any costs which exceed the £2,000 gift
card value.
Accommodation and activity availability are subject to Center Parcs' usual booking conditions. Entrants
should check the expiry date of the gift card accordingly.
Travel to and from Center Parcs and any additional expenditure incurred during the stay are not included.
No cash alternative will be offered in place of the gift card.
Receiving the Prize
Wren will contact each verified winner to arrange the delivery or collection of their Trade Prize Bundle.
Different components of the Trade Prize Bundle may be supplied separately and at different times.
Winners may be required to provide proof of:
- identity;
- age;
- UK residency;
- driving licence;
- Wren Trade account status; and
- Qualifying Purchase eligibility.
The prize will be supplied within a reasonable period following verification of the winner, subject to
vehicle, product and supplier availability. Due to the nature of the prize components, winners should
expect delivery to take longer than 30 days from the draw date.
Prize Restrictions and Substitutions
The Trade Prize Bundle and its individual components are non-transferable and non-exchangeable.
No cash alternative will be offered except where required by law.
Wren reserves the right to substitute any prize or component of a prize with an alternative of equal or
greater value where circumstances outside Wren's reasonable control make this necessary.
A winner may not request a different van, vehicle specification, tool selection or other prize component.
For the avoidance of doubt, the two vans have different specifications and winners will not be entitled to
select which van they receive or exchange their allocated van for the other vehicle, unless Wren agrees
otherwise in writing.
Any personal or business tax liability arising from the receipt or use of the prize will be the
responsibility of the winner.
Publicity and Winner Information
Wren may invite winners to participate in reasonable publicity relating to the Prize Draw, including
photography, video or other promotional content.
Participation in promotional activity will be discussed with the winner in advance, and any use of personal
information will be handled in accordance with Wren's Privacy Policy.
The surname and county of each winner will be made available on reasonable request to anyone who writes to
the Promoter at the address in section 16, or emails
[email protected],
within 90 days of the draw date. If a winner objects to the disclosure of this information, they should
contact Wren at the address in section 16. Wren may nevertheless be required to provide this information to
the Advertising Standards Authority on request.
By placing a Qualifying Purchase during the Prize Draw Period, you acknowledge that you have been informed
of the above and have had the opportunity to object before entry.
Data Protection
Wren will only process your personal information in connection with the administration of the Prize Draw
and, if you are a winner, the fulfilment of the prize and any associated publicity, in accordance with
Wren’s Privacy Policy available at
www.wrenkitchens.com/privacy-policy.
By entering the Prize Draw, you agree that Wren may use your name and contact details for the purposes of
administering the Prize Draw and contacting you if you are a winner.
Wren will not use your entry information to send you marketing communications unless you have separately
opted in to receive them or it otherwise has a legitimate interest in marketing to you as a business.
General
Wren reserves the right to verify all entries and to refuse or disqualify any entry where it reasonably
believes that:
- these terms have been breached;
- an entry has been obtained fraudulently;
- an order has been artificially split or otherwise structured primarily to generate additional entries;
- false or misleading information has been provided; or
- a participant has attempted to manipulate or interfere with the proper operation of the Prize Draw.
Wren will not be responsible for any entry which cannot be validated because information associated with a
Wren Trade account is inaccurate, incomplete or out of date.
Nothing in these terms excludes or limits any liability which cannot lawfully be excluded or limited.
Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be
responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury
or death occurring as a result of taking up the prize except where it is caused by the negligence of the
Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
The Promoter reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes
necessary to do so due to circumstances outside of its reasonable control.
If any provision of these terms is found to be invalid or unenforceable by a court or regulator, the
remaining provisions shall continue to apply.
These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive
jurisdiction of the courts of England and Wales.
General Prize Draw Terms
Wren's full Prize Draw Terms and Conditions also apply to this promotion and can be found at:
www.wrentrade.com/terms-and-conditions#prize-draw
If there is any conflict between these Wren Trade Van Prize Draw Terms and the general Prize Draw Terms,
these terms will apply in relation to this promotion.
Promoter and Contact Details
The promoter is:
Wren Kitchens Limited
The Nest
Falkland Way
Barton-upon-Humber
DN18 5RL
If you have any questions about the Prize Draw, please contact:
[email protected]