General Website
Terms & Conditions

Introduction

  1. These terms and conditions (together with the documents referred to in it) (Terms) tell you the Terms under which Wren Kitchens Limited (we), supply information on our website (www.wrentrade.com and all associated pages (the Site)) and how you may use the Site.

  2. These terms and conditions refer to the following additional terms, which also apply to your use of our site:

    1. Our Security and Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate;

    2. Our acceptable use policy, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with this Acceptable Use Policy;

    3. Our Cookie Policy, which sets out information about the cookies on the Site; and

  3. You should read these Terms carefully before using the Site.

  4. By accessing or using this Site or otherwise indicating your consent, you agree to be bound by these Terms.

  5. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

  6. If you have any questions about the Site, please contact [email protected].

Information about us

The Site is operated by Wren Kitchens Limited. We are registered in England and Wales under company number 06799478 and with our registered office at The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL. Our main trading address is The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL. Our VAT number is 977 7696 30.

Using the Site

  1. The Site is for your personal and non-commercial use only.

  2. You agree that you are solely responsible for:

    1. all costs and expenses you may incur in relation to your use of the Site; and

    2. keeping any passwords and account details confidential.

  3. The Site is intended for use only by those who can access it from within the UK. We may accept orders for delivery to locations outside of the UK although this may depend on certain customs, legal and other practical restrictions. If you choose to access the Site from locations outside the UK or place orders for delivery to locations outside the UK, you are responsible for compliance with local laws where they are applicable.

  4. We seek to make the Site as accessible as possible. Please see our accessibility statement here.

  5. We may prevent or suspend your access to the Site if you do not comply with any part of these terms and conditions, any terms or policies to which they refer or any applicable law.

  6. We take all reasonable steps to ensure the Site is available 24 hours every day, 365 days per year. However if the Site is unavailable at any time, for any reason, we shall not be held liable in any way.

Intellectual Property and Copyright

  1. You are only permitted to use the Site for your own purposes and you can download and print material from this Site provided you do not modify any content without consent. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

  2. The copyright and other intellectual property rights in all material on this Site are owned by us or our licensors and must not be reproduced without our prior consent.

  3. No part of the Site may be reproduced without our prior written consent.

Data Protection

  1. Except as expressly set out in these Terms, all use of your personal information will be made in accordance with our privacy policy.

  2. By registering any of your personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services. Very occasionally, we may share your details with carefully selected third parties. However, if your communication preferences show that you have chosen not to receive information from third parties, then of course your details will not be shared.

Accuracy of information and availability of the Site

  1. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be at all times. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

  2. We have taken care to describe and show products as accurately as possible on our site. Despite this, slight variations in products may occur for example colours and textures may appear differently on photographs on our site than they look in reality and colours may also vary between different batches of production. If you are in doubt please visit one of our showrooms which can be found using the link on the Site or contact us.

  3. We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.

  4. We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

Limitation on our liability

  1. Except for:

    1. death or personal injury caused by our negligent acts or omissions (or those of any of our employees or agents);

    2. fraud or fraudulent misrepresentation; or

    3. breach of any of the provisions implied into these terms and conditions under the Sale of Goods Act 1979 (or any other law),

    we will only be liable for any loss or damage that is a reasonably foreseeable consequence of a breach of these Terms. Losses are foreseeable where they could be contemplated by you and us at the time these Terms are entered into. We are not responsible for indirect losses that happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).

Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, without limitation, any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.

Viruses

  1. We do not guarantee that our Site will be secure or free from bugs or viruses.

  2. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

  3. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

Variation

These Terms are dated 29th Apr 2017. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our new terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

Severability

If any of these Terms or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Law and jurisdiction

Any dispute or claim arising out of or in connection with this policy's subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such policy or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Appliance Price Match

  1. Wren Trade price-match appliances only from the following retailers; AO.com, Appliance Direct, Euronics, Argos, B&Q, Currys, John Lewis, Magnet and Wickes.

  2. The appliance(s) being matched must be exactly the same product.

  3. The appliance(s) being matched must be in stock and available to order.

  4. The appliance(s) being price-matched must be available for UK mainland delivery.

  5. The appliance(s) being price-matched must be available to deliver to your postcode from the retailer.

  6. The price being matched includes all delivery costs and surcharges.

  7. The appliance(s) being price-matched must be brand new.

  8. The price being matched must be a genuine price and not an error.

  9. Offer applies when you buy 5 units or more.

  10. The price match is subject to availability and only applies whilst stocks last.

  11. The price match only applies to orders placed by consumers and the appliance(s) must be intended for personal use only.

Interest Free Credit

  1. For purchases of £2,000 or more on Vogue or Easy-Fit Kitchens: 2 years interest free credit is available with a 10% deposit; 3 years interest free credit is available with a 30% deposit; 4 years interest free credit is available with a 50% deposit.

  2. For purchases of £2,000 or more on Infinity or Easy-Fit Soft Close Kitchens: 3 years interest free credit is available with a 10% deposit; 4 years interest free credit is available with a 30% deposit; 5 years interest free credit is available with a 50% deposit.

  3. For purchases of £2,000 or more on Infinity Plus Kitchen ranges: 5 years interest free credit is available with a 10% deposit; 6 years interest free credit is available with a 30% deposit; 7 years interest free credit is available with a 50% deposit.

  4. For purchases of £1,500 or more on Infinity Bedroom ranges: 2 or 3 years interest free credit is available with a 10% deposit; 4 years interest free credit is available with a 30% deposit; 5 years interest free credit is available with a 50% deposit.

  5. For purchases of £2,000 or more on Infinity Plus Bedrooms: 5 years interest free credit is available with a 10% deposit; 6 years interest free credit is available with a 30% deposit; 7 years interest free credit is available with a 50% deposit.

  6. Offers apply to our fully built Kitchen collections only when you buy 5 or more units. Offer applies to our fully built Bedroom collections only when you buy 3 or more units.

  7. Because your actual account activity may be different than the assumptions used, or because of rounding, the number of payments or the final payment amount could be different than the advertised terms.

Referral Terms & Conditions

Please read these terms carefully before carrying out any customer referrals.

These terms are entered into between you and Wren Kitchens Limited, a company registered in England and Wales at The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL with company number 06799478 (we, us, Wren and our)in relation to customer referrals.

Definitions

  1. Consent means a freely given, specific, informed and unambiguous indication (by a statement or by a clear affirmative action) by which the relevant Data Subject has agreed to the Referral of the Shared Personal Data relating to them that has not been withdrawn. The terms freely given, specific, informed, unambiguous and explicit in this definition shall be construed in accordance with Data Protection Laws.

  2. Data Protection Laws means, as applicable to either party: the UK GDPR; the Data Protection Act 2018; the Privacy and Electronic Communications (EC Directive) Regulations 2003; any other applicable law relating to the processing, privacy and/or use of Personal Data; any laws which implement or supplement any such laws; and any laws that replace, extent, re-enact, consolidate or amend any of the foregoing.

  3. Data Subject has the meaning given to that term in Data Protection Laws and in this context refers to a prospective customer whose details are sent to Wren in a Referral.

  4. GDPR means the General Data Protection Regulation, Regulation (EU) 2016/679, as it forms part of domestic law in the United Kingdom by virtue of section 3 of the European Union (Withdrawal) Act 2018 (including as further amended or modified by the laws of the United Kingdom or of a part of the United Kingdom from time to time).

  5. Personal Data has the meaning given to that term in Data Protection Laws.

  6. Referral means the provision of a Data Subject’s Shared Personal Data by you to Wren in accordance with these terms.

  7. Shared Personal Data means Personal Data belonging to a Data Subject (consisting of the Data Subject’s name and email address), sent to us by you in a Referral.

Term

  1. These terms shall commence on that date on which you confirm acceptance of these terms and shall terminate upon expiry of the Terms of Business, unless terminated earlier by Wren in accordance with clause 7.3.

Application of these terms

  1. These terms supplement the Terms of Business previously supplied by us, and agreed by you. These terms should be read alongside the Terms of Business and are hereby incorporated into these terms.

  2. You acknowledge and agree that you have read, understood and agree to each of the sections of these terms the Terms of Business. We recommend that you retain a copy of each of these terms.

  3. These terms address the Referral process that you must follow when referring potential customers to Wren.

  4. Our liability to you shall be as set out in the Terms of Business.

When personal data shall be shared

  1. You may provide to us the name and email address (and no further Personal Data) of any Data Subjects who indicate, in accordance with the requirements in clause 5, that they wish for us to contact them to arrange an appointment.

  2. You will provide such Personal Data through our online portal (Portal).

Consents

  1. You warrant and represent that you will obtain the Consent of any Data Subjects as required under Data Protection Law before making a Referral to ensure that any Shared Personal Data is processed lawfully by us.

  2. You agree to provide evidence of such Consent upon reasonable request from us.

  3. You agree to indemnify us and hold us harmless against any and all losses and liabilities arising out of or in connection with any failure by you to obtain the Consent required under clause 5.1.

How we use personal data

  1. We may use the Shared Personal Data to contact the Data Subject to arrange an appointment with us. We are both independent data controllers of the Shared Personal Data.

  2. Full details of how we use Personal Data can be found in our privacy policy.

Rebates

  1. Where you successfully refer a customer to us (for the avoidance of doubt, this is where the referred customer places a valid order with Wren and doesn’t cancel such order, you will be entitled to the following:

    1. 10% reward on all orders, subject to the total of orders and/or referrals placed. Full details can be found on our rewards page.

  2. To be eligible for a Rebate, any customer you refer to us must not already: (i) be known to Wren as a lead; (ii) have a Wren account; (iii) have already made direct contact with Wren; and/or (iv) be an existing referral from another third party. We will not pay a multiple Rebates on orders from the same household.

  3. Rebates are calculated on the gross value of the kitchen inclusive of VAT.

  4. We may amend or withdraw these Rebate provisions at our discretion upon reasonable notice to you.

Miscellaneous

  1. These terms do not create any partnership, exclusive arrangement or joint venture between us, or authorise either of us to enter any commitments for, or on the behalf of, the other.

  2. These terms are not assignable, transferable or sublicensable by you.

  3. A person who is not a party to these terms will not have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any its terms.

  4. We agree that the laws of England and Wales will apply to these terms and any disputes or claims in connection with it and the courts of England and Wales shall exclusive jurisdiction.

(Version: September 2025)

The options below include the terms applicable to all Wren Kitchens competitions and prize draws (as applicable). For specific details about a certain competition or prize draw, please consult the materials provided by Wren Kitchens or published online or in store.

Wren Kitchens Prize Draw Terms & Conditions

The Promoter

The promoter is Wren Kitchens Ltd of The Nest, Falkland Way, Barton-Upon-Humber, England, DN18 5RL with registration number 06799478 (‘Promoter’).

Prize Draw Entries

  1. These terms apply to any prize draw advertised by the Promoter (each a ‘Prize Draw’).

  2. The Prize Draw will run in the manner and on the dates indicated in the marketing, communication and/or other materials relating to the relevant (‘Prize Draw Materials’).

  3. Unless otherwise specified in the Prize Draw Materials, all Prize Draw entries must be received by the Promoter by no later than 11.59pm on the closing date specified in the Prize Draw Materials (the Closing Date). All Prize Draw entries received after the Closing Date are automatically disqualified. Instructions are also provided on our social media where prize draws are run in that way.

  4. Instructions on how to enter the Prize Draw are provided in the Prize Draw Materials.

  5. The Promoter will not accept:

    1. responsibility for Prize Draw entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or

    2. proof of posting or transmission as proof of receipt of entry to the Prize Draw.

  6. By submitting a Prize Draw entry, you are agreeing to be bound by these terms and conditions.

  7. For help with entries, please contact us [email protected]

  8. The winner of the Prize Draw will be chosen at random and evidence of the same provided on reasonable request.

Eligibility

  1. Unless otherwise specified in the Prize Draw Materials, the Prize Draw is only open to all residents in mainland UK aged 18 years or over, except:

    1. employees of the Promoter or its holding or subsidiary companies;

    2. employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the Prize Draw or its administration; or

    3. members of the immediate families or households of (a) and (b) above.

  2. In entering the Prize Draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the Prize Draw.

  3. The Promoter will not accept Prize Draw entries that are:

    1. automatically generated by computer;

    2. completed by third parties or in bulk;

    3. illegible, have been altered, reconstructed, forged or tampered with;

    4. photocopies and not originals; or

    5. incomplete.

  4. Unless otherwise specified in the Prize Draw Materials, there is a limit of one entry to the Prize Draw per household. Entries on behalf of another person will not be accepted and joint submissions are not allowed.

  5. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Prize Draw.

  6. Prize Draw entries cannot be returned.

The prize

  1. The prize and number of winners are specified in the Prize Draw Materials.

  2. Any other costs incurred in addition to those set out above and that are incidental to the fulfilment of the prize are the responsibility of the winner(s).

  3. Prizes are subject to availability. There is no cash alternative for the prize and the Promoter reserves the right to substitute the prize with a prize of equal or greater value if circumstances beyond the Promoter’s control makes it necessary to do so.

  4. Details of the person or company supplying the prize (the ‘Supplier’) can be found in the Prize Draw Materials. We may share the winner’s name, address and contact details with the Supplier for the sole purpose of administering the prize. The prize is not negotiable or transferrable.

Winners

  1. The Prize Draw winner is final and no correspondence or discussion will be entered into following our notification.

  2. The Promoter will contact the winner personally as soon as practicable after the date the winner is announced (‘Announcement Date’), using the telephone number or email address provided with the Prize Draw entry, or by notifying the winner by social media.

  3. The Promoter will either publish or make available information that indicates that a valid draw took place. To comply with this obligation the Promoter will publish the surname and county of major prize winners and, if applicable, their winning entries on our social media channels on the Announcement Date for a reasonable period post-closing.

  4. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at [email protected]. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

Claiming the prize

  1. Details on how to claim the prize, and how long delivery of the prize will take, can be found in the Prize Draw Materials.

  2. The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available, or has not claimed their prize within 14 days of the Announcement Date, the Promoter reserves the right to offer the prize to the next eligible entrant selected from the correct entries that were received before the Closing Date.

  3. The Promoter does not accept any responsibility if you are not able to take up the prize.

Limitation of liability

Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

Ownership of Prize Draw entries and intellectual property rights

  1. All Prize Draw entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.

  2. The Promoter will not accept Prize Draw entries that are:

    1. assign to the Promoter all your intellectual property rights with full title guarantee; and

    2. waive all moral rights,

    in and to your Prize Draw entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

  3. You agree that the Promoter may, but is not required to, make your entry available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Prize Draw. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the Prize Draw entry to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Prize Draw entry for such purposes.

Data protection and publicity

  1. The Promoter will only process your personal information as set out in the privacy policy See also condition Error! Reference source not found. and condition Error! Reference source not found. , with regard to the announcement of winners. We will not use your entry information to direct market to you unless you have opted in.

General

  1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the Prize Draw.

  2. The Promoter reserves the right to hold void, suspend, cancel, or amend the Prize Draw where it becomes necessary to do so.

  3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Contact Us

  1. If you want to contact us about the Prize Draw or have a complaint, you can reach us at [email protected]

  2. If you have any difficulty accessing or entering the Prize Draw, please contact us at [email protected]. If you would like these terms and conditions in another format (for example: audio, large print, braille) please contact us and we will endeavour to provide them

Amazon Gift Card Prize Draw Terms and Conditions (Trade Customers)

These terms apply to the Amazon Voucher Prize Draw and supplement our Prize Draw Terms.

  1. This Prize Draw (the Prize Draw) gives participants the chance to win a £1,000 Amazon.co.uk Gift Card for a kitchen order, or a £500 Amazon.co.uk Gift Card for a bedroom order.

  2. The Prize Draw opens at 1 September 2025 at 00:01 and closes on 30 September 2025 at 23:59 (the Prize Draw Period).

  3. To enter the Prize Draw you must be a UK resident, 18+, have a trade account with Wren Kitchens (excluding developer/contract customers) and have one or more Qualifying Purchase(s) ordered during the Prize Draw Period. For each Qualifying Purchase, you will be automatically opted into the Prize Draw. Referral entries will only be accepted when the referral has taken place prior to quotation.
    You can withdraw at any time by contacting [email protected]

    A Qualifying Purchase is a purchase of a kitchen or bedroom with a minimum of 5 units. The order must either have been placed by the Tradesperson, or via a Trade Referral.

  4. The number of winners will be determined with reference to the number of Qualifying Purchases delivered in the relevant calendar month of the Prize Draw Period, as follows:

    1. The total number of Qualifying Purchases sold during that month will be divided by 10;

    2. If the resulting number is not a whole number, it will be rounded up to the next whole number.

    For example, if the total number of Qualifying Purchases delivered in September is 100, there will be 10 winners. However, if the number of Qualifying Purchases delivered in September is 105, there will be 11 winners.

    There is no allocated quantity of kitchen or bedroom prizes. The draw will be made at random.

  5. For each month of the Prize Draw Period, winners will be drawn at random, and announced on our social media channels and on our website. The draws will take place on the following days:

    • Wednesday 1st October

    We will contact the winner personally as soon as practicable after the date above, using the telephone number or email address provided during the order process.

    If a winning order is cancelled prior to delivery, the winning ticket will be null and void.

  6. The Amazon.co.uk gift card will be sent to the winner via email within 2 weeks of the delivery of the winning order.

  7. You agree that we may contact you if you are a winner to run promotional material and include certain details.

  8. Please see our full Prize Draw terms and conditions which supplement these terms here.

  9. To contact us please email [email protected] or write to Wren Kitchens Limited, The Nest, Falkland Way, Barton-upon-Humber, DN18 5RL.

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